Quick Answer
Open ChatGPT Settings, select Security, and select Active sessions to review the signed-in sessions known to ChatGPT. [1]Use the session details to identify a device, browser, location, or app session that you do not recognize. [1]End an unfamiliar session from that list. [1]Use Log out of all sessions when you need to end sessions across devices, including the one you are currently using.
What This Problem Actually Means
Treat repeated sign-in requests as a session-management issue that needs to be narrowed down. A ChatGPT session can represent a signed-in browser session. [1]A session can also represent a first-party OpenAI app session. [1]Review the account’s active-session information before assuming that a specific browser setting or device is responsible.
What ChatGPT Officially Documents
- Active sessions lets you review recent sessions and trusted devices associated with your OpenAI account from ChatGPT security settings. [1]
- A session can represent a signed-in browser session or a first-party OpenAI app session. [1]
- A session row may show device or browser information. [1]
- A session row may show an approximate location. [1]
- A session row may show the sign-in date and time. [1]
- A session row may identify a trusted device. [1]
- A row labeled CURRENT SESSION identifies the session you are using now. [1]
- You cannot log out of the current session from its own row. [1]
- Log out of all sessions ends active sessions across devices, including the current session. [1]
- Logging out of all sessions can take up to 30 minutes. [1]
- Active sessions is not available for accounts linked to an organization’s SSO sign-in, including SAML or OIDC. [1]
- Active sessions does not show recently signed-out sessions. [1]
- Active sessions does not manage third-party app sessions. [1]
Checks You Can Make
Review the sessions currently known to ChatGPT
This check separates a current ChatGPT session from other active sessions associated with the account. [1]The session list can show device or browser information for a session. [1]The session list can show an approximate location for a session.
- In ChatGPT, open Settings.
- Select Security.
- Select Active sessions.
- Read each row’s available details.
- Compare the device, browser, app context, location, and sign-in time with your own recent activity.
- Treat location details as clues rather than exact proof of a device’s physical location.
End a session that you do not recognize
ChatGPT lets you log out an individual session from Active sessions. [1]A trusted-device session can offer Log out and remove. [1]That action logs out the device and removes it from trusted devices.
- Open Settings, Security, and Active sessions.
- Find the row for the session you want to end.
- Select Log out for that row.
- Select Log out again in the confirmation dialog.
- If the confirmation action says Log out and remove, select it when you want to end that session and remove its trusted-device status.
- Return to the session list after the confirmation.
Use a full session sign-out when an individual row cannot be ended
The current session cannot be logged out from its own row. [1]A row can also lack a Log out option when session status is unavailable. [1]Log out of all sessions ends active sessions across devices.
- Open Settings, Security, and Active sessions.
- Find Log out of all sessions.
- Select Log out all.
- Select Log out of all devices in the confirmation dialog.
- Sign in again only after you are ready to create a new session.
- Allow time for the sign-out to propagate before judging the result.
Retry the session list if its status cannot load
OpenAI instructs you to try again later when Active sessions cannot load. [1]A row can remain visible for normal propagation after you log it out.
- Open Settings, Security, and Active sessions.
- If the page cannot load, stop and try the same page again later.
- If a logged-out row remains visible, refresh Active sessions.
- Use Log out of all sessions if you need to sign out across devices and an individual row remains unresolved.
- Do not treat a remaining row by itself as proof that the log-out action failed before allowing time for propagation.
Check whether organization SSO limits Active sessions
Active sessions is available across ChatGPT account and workspace types. [1]The feature is not available for accounts linked to an organization’s SSO sign-in. [1]This limitation can apply even when an organization does not require SSO for every sign-in.
- Open ChatGPT Settings.
- Select Security.
- Check whether Active sessions is available.
- If Active sessions is missing, consider whether the account is linked to an organization’s SSO sign-in.
- Ask your organization’s account administrator which sign-in method your organization requires.
- Use the organization’s approved sign-in process when accessing the account.
Advanced Fixes
Secure the account when the session activity looks unauthorized
OpenAI advises changing your password if you use one when you suspect unauthorized account activity. [1]
- Open Settings, Security, and Active sessions.
- Review the available session details for activity you do not recognize.
- End unfamiliar sessions when a Log out option is available.
- Change your password if you use a password for the account.
- Review the account’s sign-in methods.
- Contact OpenAI Support if you suspect unauthorized account activity.
Prepare a focused report for OpenAI Support
OpenAI directs you to contact OpenAI Support when you suspect unauthorized account activity. [1]Clear session details can help you describe what you observed without treating approximate details as conclusive.
- Record whether the affected session is marked CURRENT SESSION.
- Record the device or browser information shown for any unfamiliar row.
- Record the approximate location shown for any unfamiliar row.
- State whether Active sessions loaded normally or showed Session status unavailable.
- Contact OpenAI Support and include those observations.
- Do not include your password in the support report.
What Not To Assume
- Do not assume that every session row is a separate device.
- Do not assume that a location shown in Active sessions is exact. Session details can be approximate or incomplete.
- Do not assume that a missing Active sessions page proves that your account is compromised. The feature may be unavailable for an account linked to an organization’s SSO sign-in.
- Do not assume that Active sessions will show a session that has already been signed out. Recently signed-out sessions are not shown there.
- Do not assume that Active sessions can end a third-party app session or a Sign in with ChatGPT session used only for a third-party service.
If Uploads Still Do Not Work
If repeated sign-outs continue after you have reviewed the active-session list and taken the appropriate account-security steps, record the exact behavior before escalating. Active-session details can be approximate or incomplete.
- Contact OpenAI Support if you suspect unauthorized account activity. [1]Include the sign-in time, the device or browser involved, and whether Active sessions showed an unfamiliar row.
- If Active sessions is missing from Settings > Security, check whether the account is linked to an organization’s SSO sign-in. [1]Ask the organization’s account administrator about the approved sign-in process.
- If Active sessions cannot load, try again later before reporting the issue. [1]Include the wording of any message shown when you contact support.
Frequently Asked Questions
What information can ChatGPT show for an active session?
When available, a session row can show device or browser information. [1]It can show first-party app context. [1]It can show an approximate location. [1]It can show the sign-in date and time. [1]It can show whether the device is trusted.
Why can’t I log out the row marked CURRENT SESSION?
The CURRENT SESSION row is the session you are using now. [1]You cannot log out of that session from its own row. [1]Sign out from ChatGPT to end the current session. [1]You can also use Log out of all sessions.
Does Log out of all sessions include the device I am using now?
Log out of all sessions logs you out of active sessions across devices. [1]It includes your current session. [1]The change can take up to 30 minutes.
Why is Active sessions missing from ChatGPT Settings?
Active sessions may not be available for an account linked to an organization’s SSO sign-in. [1]This includes SAML and OIDC sign-in. [1]The limitation can apply even if the organization does not require SSO for every sign-in.
Can Active sessions log me out of a third-party service?
Active sessions does not show or manage third-party app sessions. [1]It does not show or manage Sign in with ChatGPT sessions used only for third-party services.